Shannon is diligent, conscientious, caring and always a pleasure to work with.
"For her service above and beyond the call of duty, I most highly recommend Shannon Renfrew as my top choice of real estate agents in Santa Cruz County. Shannon is diligent, conscientious, caring and always a pleasure to work with. I began looking for a home during a fiercely competitive seller's market, at a time when the housing inventory was extremely low and prices were climbing monthly. As the market was so competitive, decisions had to be made quickly; Shannon negotiated successful offers on three homes entering escrow each time, before in succession, I decided that each had its unacceptable flaws and withdrew my offer. I call this my "test drive" period in which I ascertained Shannon's exceptional negotiating skills. (Shannon probably has another name for it). Ultimately, Shannon found me the perfect home; we both knew it when we saw it. Negotiations went flawlessly and Shannon managed both the close of escrow and the fumigation of my new home while I was on vacation." -GAVIN MCCLURE,
Shannon is on it. It’s all going to work out.
"It is with pleasure and gratitude that we share our experience with Shannon Renfrew. We can't imagine what it would have been like to go through the process of buying our first home without her patience, guidance and wisdom. Honestly, I don’t think that we could have made this process any harder - we were out of the country for the vast majority of the process and completely clueless on the ins and out of real estate, but it was abundantly clear that we were working with the best and smartest real estate professional around. A less experienced agent would have never been able to handle all the issues that came up. Shannon handled everything, and it reduced the stress that we were under. At several points during the process I was on the edge of panic, but my husband reminded me, “Shannon is on it. It’s all going to work out.” And he was right, we’re now comfortably settled into a home that our boys can grow up in. We found Shannon to be a highly attentive agent." -BILLINGS FAMILY
I highly recommend Shannon if you are looking to buy or sell!
"Working with Shannon on the sale of our family’s home was an extremely positive experience. Shannon is very professional, knowledgeable, motivated and flexible, which made it a pleasure to work with her. We received the offer that we ended up accepting within days of the home being on the market, and that is due to Shannon’s incredible marketing. We had been with another realtor for two months previous to retaining Shannon, and no one had even looked at the home during that time. I highly recommend Shannon if you are looking to buy or sell!" -CHERYL CANTRELL
...you were always right there to keep us on track.
"David and I would like to thank you so much for finding our dream home! We truly appreciate your flexibility and spending so many Saturdays with us. It was always nice that you made time for us that worked with our busy work schedules. You are such a pleasure to work with. Even when things were looking down you were always right there to keep us on track. After putting in 11 offers on 10 different homes I was feeling a little discouraged, but you were right there with new properties every weekend! Thank you for being on top of all the countless forms to sign and helping us through the often confusing circumstances of purchasing a home. Five years ago, when my mom was buying her home from you, I never would have thought that I too would get to work with you towards the same goal. I know that the economy is hard for a lot of people right now, but this is really a special opportunity for young couples, much like us, to buy a home in Santa Cruz County." -Allie
She is an absolute pleasure to work with and in the process we gained a friend.
"Moving back to Santa Cruz from Austin seemed daunting to say the least, but upon a recommendation from great friends we used Shannon Renfrew. From the get go Shannon worked tirelessly to find us the perfect home. She was constantly sending us homes to check out, and really listened about what we were after. It was a frustrating process at times, but Shannon's help and encouragement really helped us get through the process. My husband was still in TX at the time, so there was the added pressure of having to make a decision without him here. Thankfully Shannon was with us through the entire process, and I truly believe she is the reason we got the house we wanted for the price we wanted to pay:-) She is an absolute pleasure to work with and in the process we gained a friend. I always refer Shannon to anyone I know looking to buy or sell in Santa Cruz County. Her knowledge of the market, and the relationships she has with both her clients and other realtors make her a great choice." -LAURA AND TOM JONES
Shannon never pressured or rushed us.
"We were lucky to have heard about Shannon through a family friend. We were getting ready to buy our first house, and Shannon never pressured or rushed us. She was always available to answer a million questions and always made us feel like she had time available for us. Shannon guided us through the home buying process and made it so easy and stress free. She was up front, open, and honest with us and always kept in mind our wants and needs. We definitely couldn’t have bought our first house without Shannon and can’t wait to invite her to our housewarming party!" -JEFF AND ALLISON
...what we needed to get the house of our dreams!
"Shannon is a fantastic realtor to work with. She has an in-depth knowledge of all things real estate and provided us with exactly what we needed to get the house of our dreams!" -KRISTINE AND JOSH PEDERSON
"She has super communication skills and she always smiles."
"We LOVE Shannon. She has sold two properties for us. I really don't know what more I can add to all the other comments. If and when I ever decided to sell my house, Shannon will be the first person I call! She treats you like you are her only client. She has super communication skills and she always smiles!"-RADER FAMILY,
Shannon is very knowledgeable, extremely personable and a joy to work with.
"Shannon provided excellent service and support in helping us purchase our second home in Santa Cruz. She was very proactive and detail-oriented to make sure that we had no surprises during our transaction. Shannon has an amazing network of contacts, and was able to provide us with excellent referrals-- from mortgage brokers to painting, yard and locksmith contacts once we purchased our home. Shannon is very knowledgeable, extremely personable and a joy to work with. She responded to every text, call or email immediately. I would highly recommend Shannon to anyone who is considering buying or selling a property." -TARTER'S
Her ability to help us get through everything so quickly & smoothly saved us a lot of time & stress!
"Our house had been on the market for eight weeks with someone else representing us and we didn’t feel like things were progressing as expected. We contacted Shannon and she ended up changing the entire situation, and our lives, for the best! Her knowledge of the market in the area and her passionate approach on marketing our house led us in the right direction! We had a written offer in two days! After accepting the offer, an unforeseen situation cropped up which could have derailed the sale of the house, but Shannon and her team worked relentlessly and thoroughly with us the resolve the situation! Their efforts made us and the buyers very gratified with the outcome and we even closed one day early! Shannon kept in constant communication with us throughout the process, even though we live several hours away. Her abilities to help us get through everything so quickly and smoothly saved us a lot of time and stress! She worked every day, at all hours, to bring this to its conclusion! " -ANDERSON FAMILY
Thank-you for treating us like family, with the utmost of respect.
"Mom and dad believe that everything happens for a reason, and our great fortune led us to you. We sincerely appreciate your courtesy, professionalism, and promptness with absolutely every aspect of the home buying process. You reliably followed up on every detail of the paperwork, inspections, deadlines, and are even helping us with tasks after closing (i.e., tenting of the home and hand watering of some flower beds until dad gets there). You referred mom and dad to several great resources in town and are helping make this momentous transition easier on our family. Thank-you for treating us like family, with the utmost of respect." -ROSE TRAN AND THANH VU
Honestly, I can't imagine working with any other realtor.
"If I had to choose the "Perfect" real estate agent, Shannon would be it! She's experienced, knowledgeable and hard-working. She is professional and yet at the same time, personable and friendly. I have both bought and sold a home with Shannon and she did a fantastic job with each transaction. She spent a lot of time looking at homes with me when my family and I were trying to purchase a home in the Santa Cruz area. She listened to what was important to us and helped narrow down the choices based on that information. Honestly, I can't imagine working with any other realtor. Shannon is amazing!" -JULIE C
Shannon was on top of everything throughout each phase.
"Shannon represented us for the sale of our townhouse and subsequent purchase of a single family residence. We couldn't have been happier with the service and expertise she provided on what was both a challenging sale and an "against the odds" purchase. The townhouse sale required navigating a layer of State regulations related to Homeowner Association transactions and the purchase was a short sale with a first, second, tenants, landlords and VA financing. We were operating on a tight timeline to coordinate the sale, purchase, and move but Shannon was on top of everything throughout each phase. It was clear she had a good relationship with other agents in the area and I am sure this helped matters during negotiations. That townhouse sold, in this downturn, in just a couple of weeks! We also had great results from the network of professionals she had experience working with on previous transactions (inspectors, tenting, repairs, etc)."
-JOCELYN AND DAVID B
Wonderful to work with, highly recommend.
"Ultra responsive, flexible, and awesome! Shannon had the patience to take me through tons of homes and we finally found the PERFECT place, and I'm so happy. She handled all my complications well, kept us up on the paperwork and all the details. Wonderful to work with, highly recommend." -LISA NAPIER
We always felt we were in the best hands and that Shannon always had our back.
"Shannon is an awesome all-around realtor, but based on our experience she is particularly skilled with overwhelmed newbies. My husband and I did not really have a firm grasp on what we wanted or how much we could afford and we were terrified. Shannon was incredibly patient with us and helped walk us through the process. We never felt pressured and she was incredibly responsive to our gazillion questions. In this particular market, buying a home is no joke. It takes tenacity and some serious leaps of faith. There is no better person to take you through the journey than Shannon. We found that her referrals were always the best (house inspector, mortgage broker, etc) and that she was very well-respected among all of the other agents. We always felt we were in the best hands and that Shannon always had our back. Today we closed on our new home, and would never have gotten here without Shannon." -SHEILA AND WILL
Thank you Shannon for your amazing work!
"We are thrilled to be moving into our new home, thanks to the great work of Shannon Renfrew! We can't say enough about her professionalism, attention to detail and exceptional negotiating skills. Her communication allowed us to stay informed throughout the entire process and her willingness to track details allowed us to comfortably rely on her during the buying process. We appreciated that she understood and responded to the ups and downs that go along with searching for just the right home. Thank you Shannon for your amazing work! I could go on and on...but that might be a bit much for the website :) Really, really grateful for your expertise along the way, you are amazing at what you do!" -THE MULDER FAMILY
Huge accolades to Shannon.
"I could never have purchased a property without Shannon. As a single woman purchasing a home alone, I was very anxious and sure everything would go wrong. Shannon held my hand throughout the whole process. She helped me understand how to secure a loan and gave me confidence in my purchasing ability. Shannon assured me at every step in the home purchasing process from loan and inspections to how to set up wi-fi. Months after my home purchase Shannon still helps to answer and guide me through any questions I have about my new home. Huge accolades to Shannon." -MELISA J,
It was easy, seamless.
"Want an easy real estate transaction? Hire Shannon Renfrew! She works tirelessly to get you in the door of your new home, or out of your old. Shannon helped us sell and buy. It was easy, seamless. You need her, she needs you!" -THE CAYTON'S
She makes you feel as if you are her only client.
"I met Shannon about 6 years ago when we wanted to sell our house in Soquel. From the first time I talked to her I knew we were going to be friends. She is friendly, outgoing, and has a smile that will immediately make you feel comfortable. She listens and is very knowledgeable about the comparison values of your home and active listings in your area. She was always very responsive to my emails and calls. She makes you feel as if you are her only client. Our experience with Shannon was fantastic! She is super patient and she wants to make sure you get exactly the house you want. She is willing to go the extra mile to make that happen, whatever it takes. I can not recommend her enough, we had a great experience with her, and I made a new friend in the process!" -EAREN AND ALAN P,
She's just plain amazing to work with.
"Shannon guided me through buying a new home in Santa Cruz. She is super responsive, patient, thorough, and thoughtful. Shannon drove me all around the neighborhoods, sharing her local perspective on each areas, which I really couldn't have found anywhere else. We walked through more than a few homes for sale and (surprisingly quickly) found "the one." She coached me through asking the right questions of myself, strategizing on timing, and negotiating the purchase. Shannon really seems to know everyone in town, which is helpful for figuring out who to trust with doing what (e.g., super thorough general inspection). When I was overseas for the last couple of weeks of closing escrow, Shannon held down the fort and made sure we closed out cleanly and on time. I couldn't have done this without her. She's just plain amazing to work with." -LEILA TAKAYAMA,
Thank you with all my heart.
"I so love Shannon Renfrew's professional, personal, patience, persistence and pride in her work as well as making me feel confident and certainly very trusting of her knowledge. It was my first home buying experience, we closed Escrow on July 5th! Shannon came and found me on my mail route to deliver my keys to my new home and new chapter in my life!!! That's how she rolls, love you Shannon!!! Thank you with all my heart, Shannon Renfrew!!! ;););)"-LYNN SORIANO
I couldn’t have asked for better treatment.
"What can I say about your work? You were always very responsive. You referred me to good people for closing and followed up for me when things seemed to slow down. You made sure we got the paperwork right and you kept in contact with me over any developments that came along. I left with more money than if I had sold it myself, even after deducting the commission. As far as I’m concerned you did an excellent job, and were always considerate of my needs. I couldn’t have asked for better treatment. So, that’s it. Feel free to use this note in some sort of personal portfolio, or in any way you would like. I thank you so much for all your help, your follow through, and mostly just for being the kind of thoughtful and considerate person we all wish we could deal with all the time. Best of luck in all you do." -DAN HATCH
Now, she's a trusted friend, for life!
"Four years!!! That's how long Shannon helped us to look for a home! Our initial budget was sooo low, but she never gave us less that top notch treatment. Now, she's a trusted friend, for life!" -PAM AND JOHN L
I would want to work with her again.
"Buying a home can be a bit overwhelming. Shannon patiently arranged showings that worked with our schedule and always responded promptly. If I were buying or selling today, I would want to work with her again. She's very knowledgeable." -JEANETTE RICHEY
Her knowledge of real estate helped make the buying process painless.
"Shannon is an absolute pleasure to work with. She provided excellent service and fast results. With Shannon's help, I moved into my new home within 2 months. Her knowledge of real estate helped make the buying process painless." -MELISSA UPTON
We have bought and sold houses before, but it never went this smoothly in our past.
"Working with Shannon Renfrew is an experience that I recommend to anyone who is considering the purchase of a home or rental property in Santa Cruz because she really knows the area. She came highly recommended for her professionalism and expertise and quickly won us over with her perseverance and hard work. Her knack for putting us in touch with the right people is invaluable. Shannon Renfrew is a great resource for homebuyers who are new to Santa Cruz as well as for experienced landlords who need to manage their Santa Cruz rental properties from out of town. Shannon helped us build an offer that we were very happy with and supported our wishes at every step. We ended up getting the house fair price and are very pleased. We have bought and sold houses before, but it never went this smoothly in our past. If we ever need a real estate agent in Santa Cruz again we would feel crushed if we couldn't work with Shannon. Shannon was so helpful."
-JOHN AND JAN
...unreservedly recommend her services to anyone seeking help with a future real estate transaction.
"In the communications and exchanges Shannon conducted with other professionals in the field (listing agents, inspectors, contractors, title companies, etc) it was obvious that she had an established circle of solid, reliable and trustworthy relationships which facilitated a relatively rapid closing. Shannon guided us through the purchase process with its myriad documents, certificates, disclosures and agreements -- which makes the NY purchase process look simple --without a hitch. We thank Shannon for her efforts and unreservedly recommend her services to anyone seeking help with a future real estate transaction." -MICHAEL AND MARY ANN JEFFERIES
She is diligent, straight forward, experienced, thoughtful and listens.
"Shannon is the best! She has helped us buy...sell...and buy again! She makes the process of buying or selling a home less stressful, less intimidating and more enjoyable! She knows this community and has a strong professional network. She is diligent, straight forward, experienced, thoughtful and listens. Her communication skills are on point and she is simply a wonderful person. She cares and it shows. We love Shannon!" -SHOECK FAMILY
...it could turn out to be the best call you have ever made, we know it was for us.
"After careful thought and much deliberation we decided to sell our family home. Never having experienced this process before, we had no idea how to get started. Naturally we confided in a family member who advised us to call Shannon Renfrew with Bailey properties. This proved to be the call that changed our future forever. Shannon met with us and calmed our fears with her professional confidence. We felt very comfortable with Shannon from the first meeting. Shannon sold our home with such respect one would have thought she was selling her own family home. We would advise anyone considering selling or purchasing a home to give Shannon a call, you won’t be sorry. In fact it could turn out to be the best call you have ever made, we know it was for us." -STEVE AND VICKIE PERRUCCI
We simply could not thank Shannon enough for all that she has done for our family
"Shannon is absolutely the best! She is personable, professional, and competent! My husband and I are (were) first time homebuyers. We had a never-ending list of questions… all of which Shannon answered for us. She walked us through each step and we always felt supported. Most of all…we trusted her! We currently live in a fabulous home and we know that we would not be here today if it wasn’t for Shannon. After describing to Shannon what we were looking for in a home, she found us the perfect place. Shannon also has a great family herself and knows what it is like to supply nourishment, safety, and shelter for those we care so deeply for. We simply could not thank Shannon enough for all that she has done for our family." -THE GROLEAU FAMILY
The combo of real estate experience and local knowledge was exactly what I needed....
"I couldn't believe how much easier this home purchase was than my last one, and it was due to Shannon Renfrew. The combo of real estate experience and local knowledge was exactly what I needed, but above all, she actually made this process fun. That's right, I said FUN! When have you bought a house and had it be fun? Yep, that's right. In closing, I would like to again recommend Shannon Renfrew for any real estate services you are in need of. The level of service was so far above, I actually created an account with yelp just to leave this review. When was the last time you had service inspire YOU like that?" - Jerod
She was extremely responsive and professional and made the process very easy.
"I wanted to take this opportunity to share with you the superior customer service that I received from Shannon Renfrew. This was my first time selling a property and Shannon took the time to walk me through the process, set appropriate expectations, and answer all of my questions. She was extremely responsive and professional and made the process very easy. I have already recommended Shannon to my parents and they too have already experienced her excellent customer service." -MELISSA JAHNKE
Can't say enough positive things about Shannon.
"Can't say enough positive things about Shannon. Thank you for the quick sale of our home. You are amazing! Thank you for always being available to us to answer any questions we had. The sale went fast and was very easy. Thanks again for all your help!" -MAGGIE AND DOUG S
I recommend Shannon very highly.
"I was referred to Shannon by a friend, and felt at ease from the first day I met Shannon over a coffee at The Abbey. I believe that my circumstances presented a true challenge to Shannon: my income and requirements (like a garage!) were not conducive to finding something affordable on the West side of Santa Cruz. In fact, I did not get my hopes up about finding a new home and even partially gave up part way through. Major kudos to Shannon for helping me make it happen! She really listened to what I was looking for and made sure that my new home had all the things I needed. Shannon also really extended herself in order to make sure that my very first home purchase went as smoothly and seamlessly as possible; she made something that could have been very scary so much easier to handle. I cannot be more grateful for all of Shannon's help and her contributions to my home buying experience. I recommend Shannon very highly." -NICOLE GOEBEL
A true gem of real estate.
"Want the best person to help you buy or sell a home? Look no further! Shannon Renfrew is the best agent we’ve ever worked with and is now a long time friend of ours. She helped us look for homes in our price range, find the perfect match, answer a million of our questions, and helped us make an offer that was accepted by the seller! She’s got a great personality and is an honest and amazing realtor. A true gem of real estate!" -CARLY AND HEIDI,
She really is the most reliable and knowledgeable realtor around.
"I have had the pleasure of working with Shannon on two different home purchases. She really is the most reliable and knowledgeable realtor around. Having grown up in this area gives Shannon an advantage of understanding this wonderful and diverse community. I plan on working with Shannon in the future for my next home purchase. Thank you, thank you very much. You are the best!" -PAT AND ALLI
I would definitely recommend Shannon Renfrew to anyone who wants to buy a house or sell a house.
"All the above qualities are very important, but what made Shannon so wonderful and special to me is her capacity for calm, clear and caring communication! I cannot stress enough how Shannon's personality and ability to communicate clearly made my house-buying process a great experience. Shannon has the ability to lead a buyer though urgent, complex, unfamiliar steps of the house-buying process in a way that does not leave the buyer more stressed out, or confused. She somehow manages to communicate when something is urgent or important in a respectful and efficient way without making a person feel harried/worried or worse! For me, this was the most important, and wonderful aspect of working with Shannon. I also appreciated the way that Shannon communicated and interacted with the seller's agent: so respectful, clear and honest. I would definitely recommend Shannon Renfrew to anyone who wants to buy a house or sell a house, and if I ever have sell/buy again, I know who I will be calling." -WALTER AND LILITH O.
...she is a firecracker, professional and very talented.
"Shannon was instrumental in selling a beach property with a quaint old cottage which was a difficult sell in a market that was just starting to recover. She was a lifesaver in her treatment of our tenant during the listing, ensuring that his needs were met as well as ours, which touched my heart as we adored our tenant and kept that relationship in excellent standing. She also worked very hard marketing the property and maintaining a very positive energy for us while this was the first house we had sold. She was incredible during the process and while being diligent and optimistic, was very transparent to help manage our expectations in a very professional way - that in itself was priceless. She is very much trusted and we are seeking her for another challenging real estate transaction this spring, she is a firecracker, professional and very talented." -STEVE & SARA W.
She will go that extra mile for her clients.
"We can't say enough good things about Shannon. She helped us sell our house and then helped us buy a house. She is a knowledgeable realtor , trustworthy and fair. She is also very patient. We looked at houses for a few years and it seemed unlikely that we would find one we liked as well as the house we had. We were all surprised when we did. She will go that extra mile for her clients. As a bonus she will light up any room with her smile." -PATTI AND LARRY PALMER